I have never seen a headphone plug break off halfway, just from normal useage! It came as new (albeit with Spanish instructions) and works wonderfully. Impossible to follow, dont know what the heck. if you dont do this you will see white lines on your printing. They provide lots of space for your toes which is great and the fit is generally comfortable but the bottom of my feet stills hurts a bit after walking in after a 5-6 hours. Beautiful and very stunning dress. The toe strap is hook and loop adjustable, and of course the top strap is also hook and loop adjustable. If sound quality is your main concern I would go with one of the porta-pro mounts. Comes with super cute "keychains. I do find it more necessary to use a shoehorn because the backs can fold down, but it is well worth in effort.