The friends that picked on me now own these as well. Upper was Black/grey/white when Black/brown/creme was advertised. (love that teaser??) :) My normal shoe size is just shy of a 10 but invariably 9. I sent the first one back because of this issue and the box I got had obviously been opened and returned because the brackets were out of the protective sleeve. Without giving too much away, your goal is to make your way through 4 levels of a spaceship and get the thing running again. I thought these sounded like a great solution to my situation. I returned mine. I have a small double bedroom with very limited space and I was searching around for an open space clothing solution. Easy to install and very sturdy.