Just look at the parts list they send and they show how it goes together. Below review will go into some detail. Steelseries support is worst in industry from my experience. Just the regular cushioning. I tried the iCue software from Corsair, but that doesnt seem to offer any useful equalizer settings, just some generic even more bass type presets. They arrived much quicker than I thought they would. But upset I didn?t get what I thought I was ordering. ------- update --------I bought a new product and I got an open box. They fit snug in the ear even when I run on the treadmill and not once has it feel out nor did it make me feel like they would. Got this to ease doing laundry.