Called Amazon and was being helped but then was asked to be put on hold and soon after the call disconnected . The plastic holder the batteries are in is easy to open with an exacto knife or similar. I would not re-order this one, but I didn?t throw the bottle out. The magnifying glass actually works fairly well. As a woman over 6 feet, my feet come with several challenges, finding sandals that are stylish yet comfortable in a size 13 is like a lost dream in the winter night. I was worried about the ribbons being too short but they are enough to go around the ankle once as in the product pictures. When Im listening to music, however, the experience is variable. This piece is simple yet so elegant! Also if you see a 1 & 2 deal, buy it because the second is great too, funnier with a lot of heart- who knew dogs could play more sport, let alone one? Just as good as I remember. These sandals are VERY slippery.