However, Keen graciously made a one time exception and gave me a replacement. I can?t figure out why anyone likes it. Clean and clear sound with touch of bass The anchor ended up turning in the wall when I tried to install so, like the others, I ended up with a big hole in the wall and no hook. I frequently receive incoming phone calls. Replacement item came damaged, the first item was missing parts screws and was not able to put together due to no locking bolts where screws go. In conclusion: while I think the sound is great I cant actually use them all the time. I have a preference over really small ones and the T12 seems to fit better with its smallest attachment. Otherwise great! Easy to slip the phone into the mount and then lock it.