My cat got locked in the room and peed on the bed. Ive tried reaching out to astros through their support page and have never gotten a response despite them being under warranty. PackageIt came in a larger box than I was expecting but then these are large headphones. Love not having to use nails anymore. Your feet will thank you - mine sure do. Keeps my feet very warm. I love these pumps not just because of the design& look but especially for the comfort! If you have to run or take off in a sprint, these sandals will fail you. Dont let the picture fool you! lazy men like me should choose another one.