Its easy for a company, especially on-line, to hide behind a "faceless" return policy even where a defect exists. I can see through the top and bottom which style (metal v plastic hook) (clear v white) is which, and length & color adhesives is in there . My daughter has been wearing Roches for years. Had to go out and buy different ones. Now I *will* concede that these shoes, while durable, are not indestructible. as you can see theyre quite dirty and used I wear them almost every day for about a year now since I bought them Im writing this review. normally this wouldnt irk me but in this case the rack comes in two pieces and they need to be hammered together to lock the two pieces together. Vraiment super. These are better than flip flops because there is no strap between your toes or over your foot. should make them a little bigger, its very snug fitting