Customer service was polite but said that they could not help me. Overall they are nice shoes. I just dont lace them as tight near the toes. There are plenty more to choose from. The trade-off you get for this key seating is easier cleaning (see Cleaning down below). The lights are bright for the price. The seat is light weight and still sturdy. A 3 pack for about $15 cheaper than any you can buy from your local hardware store. My only issue is the throttle stick doesnt map for all of the games as Id like. My measurements 6 weeks postpartum: 183lbs, 5?11?, Ribs: 34?, Waist: 32?, (just below belly button 40?) Hips: 39?.