Great customer service. The short: I took a gamble, and hit a small jackpot with the results. Hier sollte Samsung seine Politik mal überdenken. "Once you put it down you cant pick it up again. REALLY small speakers. Was a little skeptical about this at purchase but after I got it I was very happy with it. Was toying with the idea of replacing the whole cartridge. They have a long battery life, they are comfortable, they adjust just on each side for comfortable fit, they have lots of great padding, and I love that they Connect to my computer through a USB. They are not properly aligned. I bought these as a gift.