Hopefully I can get a refund. Just loosen the laces and youre ok. At first I did not understand why the strap was loosening like that. Hochwertiges Gerät, guter Sound, lässt sich auch einfach via USB betreiben. I used this to store a glider in my garage over the winter. Of course, if you have a really really long neck it would be hanging the correct way. He says they are awesome and he just loves them. Battery life is great, but the buds+ are unmatched. I rarely wear any kind of heel, soI wasnt sure how these would be, but theyre fantastically comfy and look great, plus they give me a bit of height and bring me over 5feet! I bought this to take on vacation.