Edit: customer service of the manufacturer has been very responsive via email. This story is truly for those of us who like happy endings and continue to Waite for our PRINCE. The return window closed two days ago. I used zip ties to make sure wire isn?t moving. And by the way, I dont work for Chacos or own stock in the company. What joy to find something so comfortable. For example they state to hold the power button for 3 to 5 seconds to connect to bluetooth. My kids keep stealing them from me so I have to keep buying new ones lolFor the price point, you cant go wrong- the quality and sound are that good. I solved the problem by inserting Dr. I know as I built in China and you can get junk if thats what you want at a cheap price.