If you have M+ wide feet, you likely wont have that problem. Its too bad that nice shoes are not designed for real feet anymore. Comes with backing plate, the screws and mollies and Allen wrench. ?? I?d recommend everyone to get a pair. It is very distorted, loses most of the sound qualities, and makes these sound like a dying kids toy. If it falls, the lid/top comes off. Maybe, I havent configured properly? Ive had them for about three months now. Note the photos; the heel is designed so that wearer has to heel strike first. Otherwise it is elegant and one of the more attractive shoe racks in this price range.