Pillows are firm, yet soft?if that makes any sense. Goes well with all of my other charms. I have very stringent standards and so far theyve done really well to meet them. In my defense, I was hoping this was an isolated incident or just a simple case of a bad device. It fit good and looked really cute and she really loved them and keeps saying how comfortable they are ?? Either way, I cant recommend this at all. I purposely didn?t buy other products because they mentioned difficulty with extreme tension. Overall I am very happy with my purchase and would definitely recommend The speaker sound quality & volume is good & I was happy with the purchase. The satin nickel matched very well with my bathroom.