Ill contact the seller and see if I can get a replacement, will update this review if it goes well. Comfortable and good sound quality There are so many cute Crocs out there now & this is definitely one worth buying! They are really cute and comfortable that way, but dont necessarily plan to use it as a back strap. The bottoms seem grippy, though Im not sure - I will be wearing them to work tonight to find out. Youll need to push the volume up a couple of notches anyway, but that wont bring any life back into the sound. Ive pushed this microphone pretty hard and it still sounds decent. Im buying a couple of other colors. When this package arrived it was in my mailbox. So the battery was always dead and when the earbuds were charged up they would often take my phones bluetooth "hostage" when i didnt want them to.