Contacting Keen to see about a replacement. Well, after just a few uses, I am quite impressed! It is a very comfortable sandal however, within a week of wearing it the straps started fraying. I also have had no issues getting my clothing to stay on it and I use it for jeans, sweatpants, shirts, jackets, my Flipbelt that I run with, my purse, and my bathrobe, depending on what?s laying around and can be worn again once more. If you air dry the towels all the way, the material will stiffen and feel rough. I bought these hooks (pegs, really) so I could finally hang my hats up properly and get them out of the way. go on try it you?ve got nothing to lose. They fit like a true size 11 so almost a little too big but would rather have too big than too tight. Im going to give it one more try with a drive but I"m worried its going to crack the board and strip the screws even worse. I actually bought these to use them with baby food jars because my kitchen is very small and we only have a few cabinets to store things, so I have to make use of the wall space.