They arrived very well packaged in a nice box. The firmware update is crucial to get the best from them. And, of coarse, this design would let the case easily come apart in the event of a fall. The cable is not removable. Buy a size up have more space The bottom part kept falling apart and it can?t hold nothing. My husband says they are really comfortable and he likes New Balance because its hard to find narrow footwear. Anyways, I ran into this one and initial impressions are very very good. COLOUR - case and earphones themselves, easy to identify across the room, construction worker orange! Oh, its really heavy.