I HAVE TRIED REACHING OUT TO THEM DIRECTLY AND NO RESPONSE FOR 3 WEEKS AT LEAST. Purchased this because of the price. Its not one of the most protective cases like the Otter-box cases and ones similar to them but it works. The recessed anchors were crooked and needed to be adjusted, the hanging guide listed the hanging distance incorrectly (however this didn?t effect me as I always use scotch tape between 2 anchor points so I can mark them with a sharpie, stick it on the wall, and drill straight through the tape. I was so excited to get these until after only wearing them 1 time they turned my feet black- so disappointing from a brand like UGG- more like UGH ??????? Cord works for charging the controller. So happy I made this purchase! Great storage idea. we are using this to put into our truck bed and will attach to wood. I had the same bike rack from 25 years ago but had to buy new ones because wider tires didnt fit on older model.