Excluded are purchases made online, by phone, or through other retailers. This hitch would have been a quick and easy install, if not for NY road salt and Toyotas lack of taping the holes from the factory. The sound quality is excellent, it can sync quickly to your phone and the connection stays. (by the way JellyComb, a 24 pages manual seems a little excessive to me for a manual, but hey, what do I know. Please, take heed. The slot is to too large and the bike flops to one side. Love love this dress! Happy with this purchase For my application thats just fine but if youre going to use it in an area with a lot of potential impact you might want the strength of metal. Despite this, theyre rugged as hell.