It was an easy fix to correct that, I just found a long strap that will work for now. Have to say, this thing is every bit what I wanted--solid crisp bass and the EQ mixture control helps accentuate any style of music you might be in to (I mainly do rock and EDM, my wife enjoys hip hop and country). I wish there was an option for a charging case. A representative from Rockdove contacted me and immediately said that they would correct the situation. I have another pair of these in brown. Contacted minnetonka costumer service and I have to pay for the shipping to send the old show before they can send me a new one and once they receive will take them 10 days to send a new one. These are tight & narrow. It?s like child birth - Once it?s over, you forget how much it hurt. Ill stick with the oxfords. Very good looking product!