I felt like the product came directly from the manufacturer and was very excited about the presentation. So comfortable daughter had worn them to prom was the only one left with shoes the whole night of dancing very happy I wear a 9M and love the fit and length of the shoes are spot on my size. Love them so much, I love them for holidays as you do not slip with them. The velcro waist band gives you that extra support. So I kept them despite the mistake and ordered a THIRD pair for my 6 year old. I really like all the Sony products. These are of course pointless attributes as the entire thing died in a VERY short amount of time. Novelty item daughter doesn?t use as often and the pads on the inside move round a bit so kinda tricky each time you put on head to align with the ear. Shoes fit comfortable, big kid size 6 I usually wear a 7 1/2 in womens sneakers.