They are soft but hold there shape and comfortable. Even if it had been free, I would have to say NO! These shoes are absolute rubbish. So only two hangers were holding the shoes up. First, the screws attaching the hooks are only 12mm (0. What an ENORMOUS difference they make! I?m 5?5??, and the top of the rack is several inches above my head. I needed just a few more, but ran out of closet space! Ill be testing out the battery life today and see how long it lasts at about 40% volume (which is just right for me since the noise canceling doesnt require me to use more). Fits true to size but the looseness in the ankle area as other reviews state is noticeable.