They were quick to solve questions I had. I like that I can easily mute myself whenever I want. So these are a hard pass for me now based on lack of quality control and an even harder pass due to the type of company Jlab is. 5? and I weigh 190, and this thing handled my weight when I was 220. The shoes were very nice, but I had to return because they didn?t have the right bottom to attach to a peloton bike. Whether from Spotify, Pandora or Amazon music, youll notice the tremendous sound difference this speaker will output as opposed to the tablets speaker. Ive had numerous UE IEMs over the years and the 700 and 600s sound great hence the 3 stars. It shows the charge in the case but no indication (digital or otherwise). They look brand new. It might have been damaged in the shipping, so I only took off one star.