What a waste as is a bit pricey! Obviously Bose is cutting some corners these days because the quality is dropping fast. I made the mistake of trying to buy a knock off pair that looked like FitFlops but they were a real disappointment. The rack feels strong and you can tell its well made. You cant tell theyre Crocs at all. I wanted to comment from my perspective on the issues being raised and what is important to me. Loveeee it! I am trying to lose some of this menopause weight, so I need the cincher to tighten as I decrease - LoL! The leather quality is fine as well so far there are no cracks or deformation after 3 months of use. I had the kids decorate the windows for our holiday trip to see family)