Their products are clearly defective and their customer service is a joke. Sometimes I fear that Ill take it out and the plastic will be chipped somewhere, but after all this time, IT JUST NEVER HAPPENED. Some days it took me several minutes of struggling and jiggling with the zipper to get it open, but eventually I did, and since I had no alternative laundry bags, I foolishly held onto them instead of sending them back. ~(CROWN XLS 1002 (four clicks back) + ANTHEM STATEMENT D1)~2. Within the first few pages, I realized this book had more to offer me than just a glimpse of where I?ll be visiting. It used to fit just fine with my last pair. In addition, we were not able to put both bikes on the rack. I would advise against buying these. Amazon, as always, made the refund painless and quick. The battery lasted for around 3-4 hours.