"I had no way of contacting the company, but they reached out to me, apologized for the inconvenience, and sent me a new bag free of charge. But after a week, the vamp became very loose and her feet keep scooting forward that her toes are sticking out and exceed the front of the slippers. This is the perfect size for my ear. I was so glad to find a closed toe leather sandal. Compared to my teva verra these weigh at least triple. My bf loved loved loved It! This seat seems smaller than the previous two. Now its not the plastic its made of. It is really nice to be able to plug any headphone into your controller and hear the game audio and balance it with any player audio. The ties in the back will eventually rip if youre using it to untie it often, which youll have too to get a correct fit.