We set up the app, did the voice training, checked all the settings, and nothing. Seems the workaround is to install and access from your PS4 first. These are just no worth buying do not waste your money. Its not a bad treble response, its just not what I prefer. I customized them to reflect each friends personality, including the oils - a great "shared" gift, made one for me too - & couldnt believe what a good job I did, lol! The sandals received do not have Vibram soles. It was making me stumble, like I was wearing high heels, which I would never because I love my feet! I LOVE these slides! And then theres the fact that you know that your phone is secure or not going to blow off the bike especially when our phones cost 800 to $1,200 Very disappointing, I just want this replaced, it doesnt have to be a big deal, but I ride this bike every day.