It wasnt torn, but it was clearly crushed more than once (odd but true). The soles feel like small plush pillows in your shoes. The sound is also patchy when listening to music, frequently glitching. (I also included side by side photos of the unboxing of each shoe in the hopes that it might be helpful to someone else! Nice design overall, a really good-looking and stylish backpack. The buttons are supposed to help secure the pieces together, but it was difficult to get the buttons to push down all the way. The fit is perfect and the case does not slip out easily. They are warm and look good on my feet. Third, the ANC works well. They were a little big but she doesnt mind, she loved them too much to return.