I also know that BOSE has a more-or-less "no questions asked" policy on returns and exchanges?or at least they did years ago when I had to replace my noice canceling headphones several times over a period of like five years. I unpaired, I tapped, I held my finger on each bud one at a time following very exacting directions for how and when they should be in the case vs out. Bought these slippers for a quick and light pair in the summer. However, most of them still used multiple cords plugged into a single charging bank. She yelled, "your boards are about to fall out! I used to think I had to do a lot to connect them, but then one day I stumbled on the fact that they pair up almost instantly to my tablet once I take them out of the charging case. ?????????? I am disappointed for sure but didnt do my homework like I should have. Connected right away to my PS4. I did not even take it off before I cut them apart and put them both on smiling the whole time all by myself.