Maybe Im not connecting the pieces snugly enough. They give you one extra of all the screws and bolts just in case. - Know that if you add the sound bar to a Google home GROUP with other smart speakers you are adding JUST the sound bar NOT the sub + satellite speakers. I noticed a few reviews stating they smell bad. It is an excellent value. This item was purchased as nightwear and is exactly as displayed. Theyre remarkably rigid and not flimsy feeling at all. Maybe I just have sensitive ears, but I found the Jabra 75t active much more comfortable. I am using mine for meditation and they block out the outside noise from whatever is going on around me. The worst part are the hooks - super hard to slide them on, which is good as they feel like they wont wiggle.