The rep at Keen said to return ASAP and to order directly from them. The bottoms aren?t bad, but the closure/tops need redesign. 2) These are great for people with chronically sore feet as the footbed is extremely well padded. This is a nice, average quality elastic beading cord. I had shows everywhere and needed a place to put them. Cant speak highly enough of this company! Good headset . I have tried these shoes twice ordering the same size at different times? the 1st time was definitely a size and a 1/2 if not 2 sizes too big, this 2nd time its at least a full size too large I didnt want a cluncky rear carrier on the bike as it would spoil the appearance. Pairing is simple and quick.