Even Amazon tried getting ahold of the company and they couldnt get a response! PERFECT PRODUCT ! Es un set muy completo y funcional. I wear size 13 shoes, ordered the same size for the slippers, and the length and fit was just right. I need to get one for my son who clicks incessantly with his games! This JBL has about the same volume range as the Onyx 3 which is more than enough. I havent discovered a voice command to hang up and it took me longer than Id like to admit to figure that you had to press a button to end the call. I was skeptical but they are very easy to push and prevent a lot of the accidental readings on touch buttons-hearthough. amazon credited me 100%! 5mm traditional audio-jacked cable, a USB to micro-USB charging cable (but no charger), a soft carrying pouch and a set of three instruction books.