And now that I am back in town, there is no option for me to contact customer service here, because my trip occurred more than 30 days after purchase (less than 60 days). If I am riding for a really long time, the neck band can slip back off my neck and hang down my back, so I have to watch out for that. 5 for me) Im wearing them right now as I write this. So hopefully this information helps. It was easy to install and seems to offer enough protection for an entry level case. This pad is cushy and without the bar scratching my body, I feel like I can do more reps. 5 -11 so I ordered 11-12 and they _just_ fit with nothing to spare. The USB outlets work quickly to recharge things like tablets. Its got the bass I look for in bluetooth earbuds. My opinion of quality? Very good materials used and well stitched together, no bits or loose fabric because of poor quality in the sewing process.